Measure Customer Experience (CX) and Never Lose Another Customer Again.
50% of customers will switch to a competitor after a single unsatisfactory experience. Spokk makes it simple for businesses to collect and respond to customer feedback and measure staff performance. This is your secret weapon against customer churn.
What is Customer Experience and why should you measure it?
Spokk has all the features to measure Customer Satisfaction
Spokk's Revolutionary Feedback Form collects all the info you need in under 20 seconds.
Features Built around Customers Satisfaction.
- Collect TestimonialsCollect video & text testimonials from customers.
- Reply to FeedbackTake action quickly. Customers can reply to you as well.
- Feedback DashboardAll your valuable feedback in one place.
- Manage LocationsAssign staff and services to individual locations.
- Manage StaffMonitor staff performance via Customer ratings.
- Customer ContactsManage & export all your collected contacts.
- Collect TestimonialsCollect video & text testimonials from customers.
- Reply to FeedbackTake action quickly. Customers can reply to you as well.
Here are how different industries use Spokk
Simple Transparent Pricing 💫
Comparison of Customer Experience Platforms
Feature | Spokk | Survey Apps | CX Apps |
---|---|---|---|
Verified Feedback Links | Unique links with stored Customer and Purchase data | General Links. People have to provide details. Unreliable | Unique links with stored data |
Boost Public Reviews | AI-generated public review drafts based on given feedback | Send review requests available on some apps | |
Reply to Feedback | Yes, available via email. Can even send coupon codes. | Not available, needs to be done manually | Available on selected apps |
Measure Staff Performance | Yes, full performance measurement with analytics | Manual, Tedious and near Impossible | Some may customize the feature. Not usually available |
Collect Testimonials | Video & Text testimonials | ||
Built for Customer Experience Management | |||
Pricing | Affordable credit based pricing. Pay for usage | Free or based on number of responses received | Very Expensive |
Target Audience | Small, Medium or Enterprise Service Businesses | Multiple use cases (Research, Questionnaire, etc.) | Enterprise service businesses. |
Ease of Use | Simple setup and location management | Easy to moderate, depending on platform | Complex setup, tailored for enterprise use |
I'm Samesh 👋
Founder of Spokk and here's my story
Founder of Spokk and here's my story
My journey with Spokk started when I admitted my mom to a reputed hospital in Sri Lanka for routine tests. The experience was dismal; forgotten medicine, long waits, and overall poor service.
This is a feeling everyone of us has gone through at least once in life. A horrible customer experience makes us cut off that business forever, even tell our friends about it too.
Our first instinct would be to leave a 1 star Google review, but only a handful of people do this, and this does not solve the problem. A majority of people with average experiences would just go to a competitor the next time.
The worse part was that the management of the hospital would never know what happened. The only way to give feedback was through a handwritten form. This meant no video, no photos and no way of receiving a reply (if they even get the paper in the first place).
I decided to build something to give companies a chance to improve. If you, as a customer have a bad experience, this should go straight to the company, as fast as possible. This, I believe is what Spokk will do for you.