Get customer feedback & 5-star reviews using one form in under 15 seconds.
Get 30 responses for free. Setup takes 5 mins.
Problem
Why Customer Feedback and Customer Reviews?
Customer Feedback
Customer Reviews
What happens when you don't collect feedback?
🥵
Struggle to find root cause of customer dissatisfaction.
🥵
Customers don't feel heard. You lose their trust in your business.
🥵
Fail to identify & anticipate customer needs and preferences.
What happens when you don't collect reviews?
🥵
Slow business growth & less overall revenue generated.
🥵
Low brand recognition and trust.
🥵
Less new customers find your business.
Why people don't give feedback
🤷♀️
Not sure if they will get a reply back from the company.
🤷♀️
Long and boring surveys take time.
🤷♀️
Not enough incentive.
Why people don't write reviews
🤷♀️
No time to think & write reviews.
🤷♀️
Don't know what to write.
🤷♀️
People forget because they are busy.
How Spokk helps collect feedback
✅
15 second short surveys improve response rates.
✅
Can provide coupons in exchange for feedback.
✅
Ability to reply to feedback, customers feel included in business growth.
How Spokk helps collect reviews
✅
AI generated review draft based on feedback.
✅
Easily copy, paste and post on review platforms. (Google, Trustpilot, etc.)
✅
Answer custom questions to further personalize and improve review.
How does Spokk work?
Spokk's revolutionary form collects feedback and generates an AI review draft to easily copy, paste & post.
1
Send the Form to your Customer
General forms have a fixed url and can be shared in a method of your choice (SMS, Messenger, QR Code, etc.). Verified forms can only be sent via SMS and will be unique to each purchase.
2
Customer submits feedback
It will roughly take about 15 seconds to submit feedback. Upon submission, an editable AI review draft will be generated using the given feedback. It's easy as Copy, Paste & Post on the public platform provided.
3
Close the feedback loop
Reply to customers from within Spokk via email to close the feedback loop. Customers can continue to converse with you. Providing coupons is optional but will improve response rate and repeat purchases.
Meet Spokk
Spokk is built to measure customer satisfaction & get reviews from satisfied customers.
All vital components of feedback in one short form.
spokk.io/v/abcd1234
Measure customer facing staff performance.
Customers can rate the staff performance on a 5 star rating scale. Get performance data over a long time to make informed decisions.
Monitor job satisfaction
Identify service gaps
Reward high performers
Reply to feedback & send coupon codes.
Close the feedback loop by taking actions quickly. Offer incentives to boost response rates and encourage revists.
Converse with your customers
Instant replies via email
Send coupons automatically or manually
Ask questions to generate a personalized review.
Get accurate reviews to match customer experience. Answer a few short questions to generate personalized and unique reviews, instantly.
Set up your own custom questions
3 different easy-to-answer question types
Includes given answers in the review
Unique review generated every time.
All reviews are generated using GPT-4 and maintain a high standard of uniqueness and authenticity. We let the AI write as close as possible to a real customers experience.
Difficult to detect as AI written
Different tone and length every time
Eliminates risk of duplicate content
If given, includes answers in review
Works with any public review platform (Google, Trustpilot, TripAdvisor, Capterra, etc.)
- Customer ContactsManage & export all your collected contacts.
- Feedback DashboardAll your valuable feedback in one place.
- Reply to FeedbackTake action quickly. Customers can reply to you as well.
- Send Feedback RequestsGenerate a verified link. Can be submitted only once.
- Manage LocationsAssign staff and services to individual locations.
- Customer ContactsManage & export all your collected contacts.
- Feedback DashboardAll your valuable feedback in one place.
Who is it for?
How different industries use Spokk
PRICING
Pricing that grows with you 💫
Flexible and scalable plans designed to match your business growth at every stage.
Tier 1
$19
USD
Billed monthly
- 50 responses per month
- AI generated reviews using feedback & answers
- Reply to feedback & send coupons
- Measure staff performance via feedback ratings
- Unlimited locations, team members & contacts
- Send verified feedback requests via SMS
- Buy additional responses for $0.50
Tier 2
$39
USD
Billed monthly
- 150 responses per month
- AI generated reviews using feedback & answers
- Reply to feedback & send coupons
- Measure staff performance via feedback ratings
- Unlimited locations, team members & contacts
- Send verified feedback requests via SMS
- Buy additional responses for $0.50
Tier 3
$59
USD
Billed monthly
- 300 responses per month
- AI generated reviews using feedback & answers
- Reply to feedback & send coupons
- Measure staff performance via feedback ratings
- Unlimited locations, team members & contacts
- Send verified feedback requests via SMS
- Buy additional responses for $0.50
Enterprise
Custom
- Unlimited responses
- AI generated reviews using feedback & answers
- Reply to feedback & send coupons
- Measure staff performance via feedback ratings
- Unlimited locations, team members & contacts
- Send verified feedback requests via SMS
How we compare?
Comparison of Spokk with other methods of feedback
| Feature | Spokk | Survey Apps | CX Apps |
|---|---|---|---|
| Collect feedback | General links + Unique links with stored Customer and Purchase data | General Links only. People have to provide details. Unreliable | Unique links with stored data |
| Boost Public Reviews | AI-generated public review drafts based on given feedback | Send review requests available on some apps | |
| AI generated review drafts | |||
| Reply to Feedback | Yes, available via email. Can even send coupon codes. | Not available, needs to be done manually | Available on selected apps |
| Measure Staff Performance | Yes, full performance measurement with analytics | Manual, Tedious and near Impossible | Some may customize the feature. Not usually available |
| Collect Testimonials | Video and text (coming soon) | ||
| Built for Customer Experience Management | |||
| Pricing | Affordable pricing for collecting feedback + reviews | Free or based on number of responses received | Very Expensive |
| Target Audience | Small, Medium or Enterprise Service Businesses | Multiple use cases (Research, Questionnaire, etc.) | Enterprise service businesses. |
| Ease of Use | 5 minute simple setup and location management | Easy to setup, depending on platform | Complex setup, tailored for enterprise use |
Origin Story
I'm Samesh 👋
Founder of Spokk and here's my story
Founder of Spokk and here's my story
Here's the story behind Spokk
My journey with Spokk started when I saw how a highly reputed private hospital treats the patients in their care. Forgotten medicine, long waits, and overall poor service is just the tip of the iceberg.
A horrible customer experience makes us cut off that business forever, even tell our friends about it too.
Our first instinct would be to leave a 1 star Google review, but only a handful of people do this, and this does not solve the problem. A majority of people with average experiences would just go to a competitor the next time.
The worse part was that the management of the hospital would never know what happened. The only way to give feedback was through a handwritten form. This meant no video, no photos and no way of receiving a reply (if they even get the paper in the first place).
I decided to build something to give companies a chance to improve. If you, as a customer have a bad experience, this should go straight to the company, as fast as possible. This, I believe is what Spokk will do for you.
FAQ
Frequently Asked Questions
Collect Feedback and Reviews Now!
Integrate Spokk into your business to identify and resolve issues, retain loyal customers, and leverage new reviews to attract more customers.
Get 30 responses for free. Setup takes 5 mins.
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