Understand What Customers Really Think
Collect feedback in 15 seconds with AI analysis. Spot satisfaction trends, identify issues early, and take action before customers leave.
✓ Free plan available • ✓ Chat forms included • ✓ No credit card required
To capture feedback
Sentiment analysis
Actionable insights
The Customer Feedback Challenge
Most businesses struggle to collect and act on customer feedback. Here's why collecting feedback efficiently is harder than it looks.
Feedback Takes Too Long to Collect
Traditional surveys require 5-10 minutes to complete. Customers abandon them halfway. You get low response rates and biased samples.
Feedback Gets Lost in Noise
Hundreds of reviews across Google, Yelp, social media. No unified view. Important signals are buried. Issues go unnoticed.
You Discover Problems Too Late
Customers leave negative reviews before you know they're unhappy. By then, the damage is done. No early warning system.
Analysis is Manual and Slow
Reading through dozens of feedback entries manually. Hard to spot patterns. Takes days to identify key themes. Delays action.
Can't Understand Sentiment at Scale
Is this feedback positive or negative? What does the customer actually need? Manual categorization is slow and inconsistent.
No Way to Take Action
You have feedback, but no system to act on it. Who follows up? What gets fixed? Feedback becomes data, not impact.
The Business Impact:
- •56% of customers who have a bad experience don't complain—they just leave silently and tell others about it
- •Over half of consumers will switch to a competitor after just one bad experience
- •Only 8% of customers think companies deliver excellent customer experiences, while 80% of businesses think they do—a massive perception gap
- •It costs 5-25x more to acquire a new customer than to retain an existing one—so missing early satisfaction issues is expensive
- •Companies that improve retention by just 5% see profit increases of 25-95%—but you need to catch issues early to do this
How Spokk Solves Feedback Collection
A complete feedback system that's fast, intelligent, and built for action. Collect more feedback. Get better insights. Fix problems faster.
Feedback in 15 Seconds
Conversational chat forms. Voice-to-text. No lengthy surveys. Customers provide honest feedback in seconds, not minutes.
AI-Powered Sentiment Analysis
Automatically categorize feedback as positive, neutral, or negative. Identifies key themes and sentiment patterns at scale.
Early Warning System
Catch satisfaction issues before they become reviews. Alert your team immediately when feedback turns negative.
Real-Time Insights Dashboard
See all feedback in one place. Track sentiment trends. Monitor what customers love and what needs fixing.
Actionable Intelligence
Transform feedback into action. Identify specific issues, assign to teams, track resolution. Feedback drives real change.
Multi-Channel Collection
Collect feedback via chat forms, QR codes, SMS, email, or web. Meet customers where they are. One unified view.
| Capability | Traditional Surveys | Spokk Platform |
|---|---|---|
| Time to Complete | 5-10 minutes | 15 seconds |
| Completion Rate | 20-30% | 60-80% |
| Sentiment Analysis | Manual (slow) | AI-Powered (instant) |
| Real-Time Alerts | No | Yes |
| Multi-Channel Support | Limited | Full |
| Action Tracking | None | Built-in |
Why Spokk is Different
- ✓Voice feedback option - Customers prefer voice. Records emotion better than typing.
- ✓Zero-setup forms - Works immediately. No config needed. Starts collecting from day one.
- ✓AI-powered insights - Don't just collect data, understand it. Automatic theme detection and sentiment scoring.
- ✓Instant alerts - Catch unhappy customers immediately. Take action before they leave.
Expected Results
Why Customer Feedback Drives Business Growth
It's not just about being nice to customers. Customer feedback directly impacts revenue, retention, and profitability.
CX leaders grow revenue 80% faster than their competitors
— Forrester
of consumers say experience is a key purchasing factor—second only to price
— SuperOffice
of buyers will pay a premium for a better customer experience
— PwC
Customers rate a company 10/10 are 5x more likely to be repeat customers
— Industry Research
Customer-obsessed companies have 51% better retention than others
— Forrester
Profit increase from just a 5% improvement in customer retention
— KPMG
Revenue Growth
- ✓Faster revenue growth (80% faster for CX leaders)
- ✓Higher customer lifetime value
- ✓Increased wallet share from satisfied customers
Customer Retention
- ✓Identify churn signals before they happen
- ✓Reduce customer loss with early intervention
- ✓Build loyal advocates who refer others
Operational Efficiency
- ✓Reduce support costs (happy customers = fewer questions)
- ✓Save team time with automated analysis
- ✓Prioritize improvements based on data
Strategic Decisions
- ✓Data-driven product development
- ✓Understand what truly matters to customers
- ✓Spot market trends before competitors
The Cost of Ignoring Feedback
Without a systematic way to collect and act on customer feedback, you're leaving money on the table:
- ✗Miss early churn signals. Customers leave before you can help.
- ✗Build features customers don't want. Waste development resources.
- ✗Lose reputation to negative reviews. Can't respond in time to fix issues.
- ✗Overspend on acquisition instead of retention. The expensive path to growth.
Typical Revenue Loss
From preventable churn (10% of customers):
$50K - $500K/year
From wasted product development:
$100K - $1M/year
From reputation damage:
Unpredictable
* Estimates based on average company size. Your actual numbers depend on customer count and average value.
The Bottom Line
Companies that systematically collect, analyze, and act on customer feedback grow faster, retain more customers, and make better decisions. Spokk makes this simple and affordable for any business.
Powerful Features Built for Your Needs
Everything you need to collect, analyze, and act on customer feedback in one powerful platform.
Voice & Chat Feedback
Customers record feedback in 15 seconds using voice or chat. No lengthy surveys. Voice captures emotion better than typing.
- Voice-to-text recording
- Chat forms
- 15-second completion
- Mobile optimized
- Session persistence
AI Sentiment Analysis
Automatically understand if feedback is positive, neutral, or negative. Identify key themes and what customers love/hate.
- Sentiment scoring
- Theme detection
- Phrase identification
- Emotion detection
- Auto-categorization
Real-Time Alerts
Catch unhappy customers immediately. Get notified when feedback turns negative so you can act fast.
- Instant alerts
- Negative feedback flagging
- Team notifications
- Escalation rules
- Custom triggers
Multi-Channel Collection
Collect feedback via web forms, QR codes, SMS, email, WhatsApp, and more. One unified dashboard.
- Web forms
- QR codes
- SMS links
- Email campaigns
- Embedded widgets
Real-Time Dashboard
See all feedback in one place. Track sentiment trends, response rates, and identify patterns instantly.
- Sentiment trends
- Response tracking
- Trend analysis
- Custom filters
- Export reports
Action & Collaboration
Assign feedback to teams, track resolutions, and close the loop. Turn feedback into real action.
- Task assignment
- Status tracking
- Team comments
- Resolution workflows
- Audit trails
All features included in every plan. No feature locks behind paywalls.
Compare PlansHow Spokk Works
Get up and running in four simple steps. Transform scattered feedback into actionable insights that drive business growth.
Create & Distribute
Build beautiful feedback forms in minutes using our no-code builder. Deploy across your website, mobile app, email, and SMS—no coding required.
Collect Feedback
Gather feedback from every touchpoint: website visitors, app users, email campaigns, SMS responses, and review platforms—all in one place.
Analyze with AI
Spokk's AI instantly analyzes feedback for sentiment, themes, and insights. Identify trends, pain points, and opportunities automatically.
Act & Close Loops
Turn insights into action. Share findings with teams, prioritize improvements, and close feedback loops to show customers you listen.
Ready to streamline your feedback process?
Start Your Free Trial TodayReal Results from Spokk Users
What happens when you make feedback collection easy and analysis automatic
Increase in feedback volume
Voice and chat feedback reduce friction so much more customers respond
Improvement in retention
Catching issues early prevents churn and builds loyalty
Faster to action
AI analysis is instant, so teams can respond immediately
Saved per week
Eliminate manual feedback analysis and categorization
How Different Industries Benefit
E-commerce Brand
Challenge
Getting feedback from customers post-purchase
Solution
Deployed voice feedback forms via email and SMS
Result
4x increase in feedback volume, caught product issues within 24 hours instead of weeks
Service Business
Challenge
Manual sentiment analysis of dozens of reviews daily
Solution
Integrated Spokk sentiment analyzer with review dashboard
Result
Saved 8 hours/week, identified top 3 service improvements within 1 week
Hospitality
Challenge
Missing negative feedback signals before reviews posted
Solution
Chat feedback forms with real-time negative alerts
Result
20% reduction in negative reviews, immediate team response to issues
Calculate Your Potential ROI
Average Customer Value
Average revenue per customer
Customers per Month
Total customers served monthly
Expected Retention Lift
% improvement in retention
Estimated monthly revenue impact:
$7,500 - $22,500
Based on typical customer retention improvements
What You Get
- ✓3-5x more feedback with minimal friction
- ✓Instant sentiment analysis on all feedback
- ✓Real-time alerts for issues
- ✓10+ hours saved per week
- ✓15-25% improvement in retention
Business Impact
- →Catch churn signals before they happen
- →Make data-driven product decisions
- →Free up your team for strategic work
- →Build customer loyalty through action
- →$50K-$500K+ potential annual impact
Frequently Asked Questions
Got questions? We've got answers. Can't find what you're looking for? Contact our support team.
Getting Started
Functionality
Analytics & Insights
Integration & Workflow
Results & ROI
Security & Compliance
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
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See how Spokk's AI-powered review generation stacks up against other reputation management platforms.
Pricing that grows with you 💫
Flexible and scalable plans designed to match your business growth at every stage.
- 1 review location
- Unlimited responses
- 15 AI credits per month
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- 1 review location
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 1 Manager and 1 Link Sender to your team.
- Custom domain (CNAME)
- 3 review locations
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 2 Managers and 2 Link Senders to your team.
- Custom domain (CNAME)
- 5 review locations
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 3 Managers and 5 Link Senders to your team.
- Custom domain (CNAME)
Enterprise
Custom solutions for large organizations with specific needs
- Unlimited AI credits
- Unlimited team members
- Unlimited review locations
- Priority support
- Custom integrations