Measure Customer Experience (CX) and Never Lose Another Customer Again.
50% of customers will switch to a competitor after a single unsatisfactory experience. Spokk makes it simple for businesses to collect and respond to customer feedback and measure staff performance. This is your secret weapon against customer churn.
Try before you buy. See how it works.
Problem
What is Customer Experience and why should you measure it?
Image a loyal customer leaving your business after a single bad experience, never to return—and you don’t even know why. Measuring customer experience captures these silent moments, helping you turn pain points into loyalty and ensure every customer feels heard, giving you a chance to retain them.
What happens when you don't measure Customer Experience?
Struggle to find root cause of customer dissatisfaction
Customers don't feel heard. You lose their trust in your business
Fail to identify & anticipate customer needs and preferences
Falling behind competitors who focus on customer feedback
Eventually, you will lose customers to competitors, face negative reviews, and lead to a damaged business reputation.
Measure Customer Satisfaction
Spokk has all the features to measure Customer Satisfaction
Bad experiences are unavoidable, but businesses must act quickly to resolve them. Left unchecked, frustration can lead to negative public reviews or worse. Spokk lets you manage Customer Experience, retain your customers and grow your business.
1
Collect Verified Feedback
Get valuable written and attribute based feedback to understand customer satisfaction.
2
AI Review Draft Generation
Increase Reviews on Public Platforms such as Google, G2, etc with AI generated review drafts based on given feedback.
3
Measure Staff Performance
Get a 5 star rating on staff members from your customers helping you Boost Employee Performance & Morale.
4
Reply to Feedback + Send Coupons
Close the feedback loop by replying to your feedback providers. Send coupon codes to increase response rate and revists.
5
Collect Video & Text Testimonials
Free marketing and advertising content that will help you spread the word and grow your business.
Customer Feedback Form Demo
How does Spokk work
Spokk's Revolutionary Feedback Form collects all the info you need in under 20 seconds.
1
Send a Verified Feedback Request via SMS
A unique feedback link will be sent to your customer. This will contain customer and purchase data helping you link feedback to individuals.
2
Customer submits feedback
It will roughly take about 20 seconds to submit feedback. Upon submission, an AI public review will be generated using the given feedback, helping you collect reviews on public review platforms.
3
Reply to feedback + Send coupons
Take the required action according to the customer satisfaction level. Reply to customers to close the feedback loop. Coupons will encourage the feedback response rate and revisits.
Features
Features Built around Customers Satisfaction.
Collect Feedback
An Intelligent Feedback Form that collects the vital information.
spokk.io/v/abcd1234
Measure Staff Performance
Customers can rate the staff performance on a 5 star rating scale. Get performance data over a long time to make informed decisions.
Monitor job satisfaction
Identify service gaps
Reward high performers
Reply to Feedback & Send Coupon Codes
Close the feedback loop by taking actions quickly. Offer incentives to boost response rates and encourage revists.
Converse with your customers
Instant replies via email
Send coupons automatically or manually
More Public Reviews with AI-Generated review drafts
Reduces customer friction for leaving public reviews by generating a unique draft for a review using the given feedback.
Unique draft every time
Uses feedback attributes and scores given
Includes written feedback if given
Includes the staff name if given 5 stars
Collect Customer Testimonials
Capture and showcase authentic customer stories. Works great as marketing and advertising content.
Collect video and text testimonials
Collect email to send coupons or gifts
Collect a name and star rating
- Collect TestimonialsCollect video & text testimonials from customers.
- Reply to FeedbackTake action quickly. Customers can reply to you as well.
- Feedback DashboardAll your valuable feedback in one place.
- Manage LocationsAssign staff and services to individual locations.
- Manage StaffMonitor staff performance via Customer ratings.
- Customer ContactsManage & export all your collected contacts.
- Collect TestimonialsCollect video & text testimonials from customers.
- Reply to FeedbackTake action quickly. Customers can reply to you as well.
Who is it for?
Here are how different industries use Spokk
Pricing
Simple Transparent Pricing 💫
Base Plan
$29/ per month
All Features Included
100 Free Credits every month
Unlimited Locations & Feedback Links
Unlimited Staff & Performance Measuring
Unlimited Replies to Feedback
Connect your own Twilio account (SMS)
Connect your own OpenAI account
Addon Credits
$0.20/ per credit
Feedback
Requests Sent
1 credit
Responses Received
Free
Replies to Feedback
Free
AI Review Drafts
Free
Staff Ratings
Free
Testimonials
Text Testimonials
5 credits
Video Testimonials
10 credits
How we compare?
Comparison of Customer Experience Platforms
| Feature | Spokk | Survey Apps | CX Apps |
|---|---|---|---|
| Verified Feedback Links | Unique links with stored Customer and Purchase data | General Links. People have to provide details. Unreliable | Unique links with stored data |
| Boost Public Reviews | AI-generated public review drafts based on given feedback | Send review requests available on some apps | |
| Reply to Feedback | Yes, available via email. Can even send coupon codes. | Not available, needs to be done manually | Available on selected apps |
| Measure Staff Performance | Yes, full performance measurement with analytics | Manual, Tedious and near Impossible | Some may customize the feature. Not usually available |
| Collect Testimonials | Video & Text testimonials | ||
| Built for Customer Experience Management | |||
| Pricing | Affordable credit based pricing. Pay for usage | Free or based on number of responses received | Very Expensive |
| Target Audience | Small, Medium or Enterprise Service Businesses | Multiple use cases (Research, Questionnaire, etc.) | Enterprise service businesses. |
| Ease of Use | Simple setup and location management | Easy to moderate, depending on platform | Complex setup, tailored for enterprise use |
Origin Story
I'm Samesh 👋
Founder of Spokk and here's my story
Founder of Spokk and here's my story
Here's the story behind Spokk
My journey with Spokk started when I admitted my mom to a reputed hospital in Sri Lanka for routine tests. The experience was dismal; forgotten medicine, long waits, and overall poor service.
This is a feeling everyone of us has gone through at least once in life. A horrible customer experience makes us cut off that business forever, even tell our friends about it too.
Our first instinct would be to leave a 1 star Google review, but only a handful of people do this, and this does not solve the problem. A majority of people with average experiences would just go to a competitor the next time.
The worse part was that the management of the hospital would never know what happened. The only way to give feedback was through a handwritten form. This meant no video, no photos and no way of receiving a reply (if they even get the paper in the first place).
I decided to build something to give companies a chance to improve. If you, as a customer have a bad experience, this should go straight to the company, as fast as possible. This, I believe is what Spokk will do for you.
FAQ
Frequently Asked Questions
Collect Customer Feedback the Right Way
Acquiring a new customer is more expensive than retaining old customers. Integrate Spokk within your business to identify and rectify problems before you lose any loyal customers.
Get Started for FreeTry before you buy. See how it works.
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