Your existing customers
are worth more than
you're getting from them.
A typical service business leaves over $100K per year on the table from customers it already has. Spokk captures it automatically: feedback, reviews, loyalty, memberships, referrals, and SMS campaigns, all running after every single visit.
14-day free trial · 5-minute setup · No credit card required
cheaper to grow through existing customers than to acquire new ones through paid ads
estimated annual revenue left on the table by a typical 200-customer service business
to set up — then every customer follow-up runs on autopilot forever
What you're leaving on the table.
Every customer visit without Spokk is revenue that's already gone. Here is exactly how much — and why.
67% of unhappy customers leave silently. You never find out why — until they post a public review or just disappear.
Catch problems before they cost you a customer. Know exactly what's winning people over and what's quietly driving them away.
No reason to choose you over a competitor. Every visit is a coin flip. There is nothing pulling them back.
Customers earning rewards visit 1-2 extra times per year because they have a reason to return — and they feel recognised.
Even your best customers pay one visit at a time. Their loyalty does not translate into predictable cash flow and they have no commitment to keep choosing you.
Convert your most engaged customers into a recurring subscription. Predictable revenue with ~80% margin and a real commitment from the customer.
Happy customers say nothing because nobody asked. Word-of-mouth growth is left entirely to chance.
1 in 4 happy customers refers a friend when you make it effortless. New customers acquired at zero ad spend.
Competitors with more reviews outrank you. New customers searching Google find them instead of you, every single month.
More reviews drive higher Google ranking. More ranking drives inbound customers finding you without you spending a cent on ads.
Slow Tuesday? Empty calendar? You can hope walk-ins fill it. There is no lever to pull on demand.
Send a targeted SMS to opted-in customers in 2 minutes. Fill slow days, push promos, re-engage quiet members at a 98% read rate.
Even if you know what to do, consistent follow-up never happens. Most customers are forgotten the moment they walk out the door.
Every customer gets the right message at the right time. All of the above runs on autopilot — nothing to do after setup.
One visit. Five revenue moments.
From the moment a customer checks in, Spokk starts working. Every step is automated — there is nothing for you to do after setup.
Customer checks in
At checkoutVia QR code, API, HubSpot, or a verified SMS link. The moment they check in, the entire automated sequence starts.
Loyalty visit logged
ImmediatelyThe visit is recorded instantly. When they hit their reward milestone, Spokk sends them an SMS — no manual work required.
Feedback request sent
2 hours laterA personalised SMS with a feedback form arrives. Takes 15 seconds. After they submit, Spokk generates a ready-to-post Google review draft for them to share.
Reminder sent if needed
24 hours laterIf no feedback yet, a gentle follow-up goes out. Smart skip logic means they only get messages that are still relevant.
Referral link sent
20 days laterOnce the visit window has passed, happy customers receive their unique referral link. They share it, a friend visits, both get rewarded.
Set it up once.
Run forever.
While you are focused on running your business, Spokk is following up with every customer — collecting feedback, generating reviews, building loyalty, and sending referral links. All automatically, all on schedule. This is what Birdeye and Podium do not do for you.
Eight revenue levers. All connected.
Most businesses have untapped revenue sitting in their customer base. These eight systems capture it — automatically, after every visit.
SMS Automation
Every customer follow-up runs automatically after every visit. Feedback, reviews, loyalty, referrals — all on schedule. You do nothing after setup.
Loyalty Program
Customers earning rewards visit 1-2 extra times per year. QR code check-in, automatic visit tracking, SMS reward notification at every milestone.
Referral System
1 in 4 happy customers refers a friend when you make it easy. Unique referral link sent via SMS. Both sides rewarded automatically.
Memberships
Sell paid memberships, monthly or annual, in your own branded portal. Stripe Connect handles billing and revenue is paid out direct to you. MRR, churn, and welcome SMS built in.
SMS Campaigns
Send a targeted SMS broadcast to opted-in customers in 2 minutes. Built-in segments for loyalty members, paid members, high-value, and recent visitors.
AI Review Generation
After feedback, Spokk uses AI to draft a personalised Google review. The customer copies it and posts it. More reviews means higher ranking, which means more inbound customers.
Customer Feedback
67% of unhappy customers leave without saying a word. Spokk catches issues in real time — before they turn into silent churn or a public bad review.
Integrations
Trigger Spokk from HubSpot, your POS, or any system via REST API. Wherever the customer interaction happens, Spokk picks up from there.
Two revenue streams. Both automatic.
Loyalty keeps existing customers spending more. Referrals bring in new customers at zero cost. Neither requires any manual work after setup.
Loyalty Program
Customers with a reason to return visit 1-2 extra times per year. That adds up to $24K annually for a typical 200-customer business. QR check-in, automatic tracking, SMS reward at every milestone.
- QR code check-in at point of sale
- Visit-based loyalty — fully customisable milestones
- Automatic SMS reward notification when earned
- Custom reward messages and terms
Learn about Loyalty Referral System
1 in 4 happy customers refers a friend when you make it effortless. Spokk sends a unique referral link via SMS after every visit — they share it, both sides get rewarded, and you acquire a new customer at zero ad spend.
- Unique referral code per customer
- Reward both referrer and new customer
- Custom reward descriptions and terms
- Mention name, code or number to redeem
Learn about Referrals Recurring revenue. On-demand revenue.
Memberships turn your best customers into a recurring subscription billed monthly or annually. SMS Campaigns turn the rest of your list into a same-day revenue lever you can pull whenever you need.
Memberships
Sell up to 3 paid membership tiers, monthly or annual, from a branded customer portal. Stripe handles billing and payouts go straight to your account. Spokk shows MRR, churn, and welcomes every new member by SMS.
- Monthly or annual billing per tier
- Stripe Connect: revenue paid out direct to you
- Branded customer subscribe portal
- MRR, active member count, and 30-day churn
Learn about Memberships SMS Campaigns
Send a targeted SMS broadcast to opted-in customers in two minutes. Built-in segments cover loyalty members, active members, high-value customers, and recent visitors. No spreadsheets, no list uploads.
- Built-in segments: loyalty, members, high-value, recent
- {name} personalization with live SMS counter
- Audience preview before you send
- Auto opt-out and configurable send cooldown
Learn about SMS Campaigns Every 5-star review is a new customer finding you on Google.
After a customer submits feedback, Spokk uses GPT-4 to write a personalised, ready-to-post Google review. They tap copy, paste it, and post it. Most take under 30 seconds. More reviews means higher ranking. Higher ranking means new customers finding you every month — without paying for ads.
Starter
For solo operators & small teams
Billed $588/year
250 customers / month
Unlimited SMS included
- 250 customers / month
- 1 manager + 1 staff member
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- 200 SMS campaign credits included
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
Growth
For growing businesses & teams
Billed $984/year
500 customers / month
Unlimited SMS included
- 500 customers / month
- 2 managers + 2 staff members
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- 500 SMS campaign credits included
- Memberships (10% platform fee)
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
Pro
For high-volume & multi-location businesses
Billed $2988/year
2,500 customers / month
Unlimited SMS included
- 2,500 customers / month
- 3 managers + 5 staff members
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- 2,500 SMS campaign credits included
- Memberships — 0% platform fee
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
All plans include a 14-day free trial. No charge until your trial ends. Questions?