Spokk for gyms and fitness centers

Hear from members before they quietly stop coming

Spokk asks members how things are going after their visits, sends every concern straight to you, and invites every member to review your gym on Google with a draft written from their own words.

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Ironworks Fitness

Today, 4:12 PM

Hi Sam, thanks for visiting Ironworks Fitness! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out

Feedback received

Took the strength class at Ironworks Fitness. Great energy, the coach checked everyone's form, and the gym is spotless.

Copy review and open Google

How it works

What happens after every visit

Unhappy members often do not complain. They just stop showing up. Asking regularly, especially in the first weeks, tells you what is wrong while you can still fix it.

  1. Step 1

    At check-out

    The visit goes into Spokk

    Members check in on the tablet at the front desk, or your membership software sends visits to Spokk.

  2. Step 2

    2 hours later

    Spokk asks how it went

    A text or email with a short form. If they don't answer, one reminder follows the next day.

  3. Step 3

    Right after they answer

    They are invited to review you

    Every member gets the same Google review invitation, with a draft written from their own feedback.

  4. Step 4

    In the weeks after

    Members come back

    Visit rewards keep members on track, and a referral code goes out about three weeks later so they can bring a training partner.

How often to ask a gym member

Members check in several times a week, so asking after every visit would be too much. Set how long Spokk waits before asking the same member again, for example a month, and they hear from you about their experience regularly without feeling chased. New members are worth asking early, after their first few visits.

The texts

Short, friendly texts your members will actually open

One short text with your gym's name and a link to a quick form. Edit the wording to match your brand's voice.

  • Every text carries your business name, so nobody wonders who it is from.
  • Sent between 8am and 9pm in your time zone, unless you choose other hours.
  • Opt-outs are handled for you: anyone who replies STOP is never texted again.
  • Members with no mobile number get the same messages by email.
Ironworks Fitness

Today, 4:12 PM

Hi Sam, thanks for visiting Ironworks Fitness! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out

Today, 4:58 PM

Hi Sam, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out

3 weeks later

Hi Sam, know someone who'd love Ironworks Fitness? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out

Example texts. You can change every word.

Feedback

Spot problems before members cancel

Members rate equipment, cleanliness, classes and coaching in a few taps. Patterns show up fast: the same broken machine, the same packed class.

Questions you could ask

  • How was your visit today?
  • Was the equipment you needed available and working?
  • How clean were the gym floor and changing rooms?
  • How would you rate your class or coach?
  • How likely are you to recommend us to a friend?

Star ratings, a comment box and up to ten questions of your own. You choose what appears.

Ironworks Fitness

How was your visit?

Strength class

Overall
Equipment
Cleanliness
Coaching
Great energy in the strength class and the coach checked everyone's form.
Send feedback

Every answer reaches you straight away

Managers get an email for every answer, so a broken rack or an overbooked class is on someone's list that day. Reply from Spokk to let the member know it is fixed. They still get the same review invitation as everyone else.

New feedback for Ironworks Fitness

To you and your managers

Chris N.

Two of the squat racks have been out of order for a week and the 6pm class is always overbooked.

Reply to ChrisView response

Google reviews

Reviews that help people choose your gym

People comparing gyms nearby read the most recent reviews first. Spokk invites every member after their feedback with a draft built from what they wrote, so new reviews keep coming.

  • Every member gets the same invitation, whatever they rated. Asking only happy members is review gating, which Google does not allow.
  • The draft only uses what they told you, and they can change any of it.
  • They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
  • Once you confirm a member has left a Google review, Spokk stops asking them.

Thanks for your feedback

We've drafted a review from your feedback. Tap it to change anything before you post.

Review draft for Ironworks Fitness

Took the strength class at Ironworks Fitness. Great energy, the coach checked everyone's form, and the gym is spotless.

Copy review and open Google

They post it themselves, from their own Google account.

32%

of consumers only care about reviews written in the last two weeks.

BrightLocal Local Consumer Review Survey, 2026

What Spokk has measured so far

1.4x

more customers click through to Google when the request includes an AI-written draft

1 in 3

feedback responses click through to the Google review page

4.5★

average across 14,000+ customer ratings collected on Spokk

Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.

Leah P.

Google

Friendliest gym I have been a member of. The coaches actually know your name.

Suggested reply

Thank you, Leah! That is exactly the kind of gym we want to be. Keep up the great work.

Post replyEdit

Reply to every review in a minute

Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.

Replying to every review, including the ones about a broken machine, shows people comparing gyms that you listen and act.

See it live

Try it the way your members will

This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.

  1. 1Pick a form and give the visit a few stars.
  2. 2Write a line about it, or skip that.
  3. 3Watch the review draft appear, ready to copy.

It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.

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Live form. Go ahead, tap it.

Repeat visits

Keep members training and paying

Retention is the whole business for a gym. These help members stick with it and bring friends.

Sell memberships

Offer monthly or annual memberships with the perks you choose. Members pay by card and manage their membership in their own portal.

About memberships

Rewards for showing up

Every check-in counts toward a reward you choose, like a free class or a protein shake after ten visits.

About loyalty program

Bring a training partner

Members get a personal code to share. When a friend joins with it, both get the reward you set.

About referrals

In your dashboard

Every visit, every answer, in one place

See how many members were asked, how many answered, what they said and how many Google reviews followed, for every location.

Setup

Getting visits into Spokk

Start with the front desk tablet, and connect your membership software later if you like.

Check-in tablet

Members enter their mobile number at the front desk, and each check-in counts toward rewards.

Your membership software

If it can reach HubSpot, GoHighLevel, Zoho or our API, visits flow into Spokk by themselves. If not, tell us what you use.

Upload a list

Export the day's or week's visits as a spreadsheet and upload it. Spokk checks everyone in at once.

Good to know for gyms and fitness centers

Ask new members early

The first weeks decide whether a member sticks. Asking after their first few visits catches a bad induction or a confusing class schedule while they are still deciding.

One request a month is plenty

Members who check in five times a week do not want five texts. Set a waiting period so each member is asked at most once in the period you choose.

Pricing

Simple pricing, with nothing to lose

One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.

Spokk, for your whole business

From$149/month

Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.

  • Free for 14 days
  • No credit card
  • Cancel any time
See full pricing

Included at every price

  • One price for the gym, starting at $149 a month with no contract, quoted on how many members you see each month.
  • Unlimited locations and team members, so a second site does not double your bill.
  • Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.

Comparing tools? See how Spokk compares →

60days

60-day money-back guarantee

Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.

  • Full refund of what you paid
  • Just ask by email or on a call
  • No contract on monthly plans
  • Cancel any time in settings

We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.

We shape Spokk around your business

Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.

  • Your texts, forms, questions and timing, set up with you on a call
  • Custom features built for you, if it is within our ability
  • Connections to the tools you already use, built if we do not have them yet
  • A real person who keeps adjusting it until it fits

We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.

Updates and new features are included too, as you would expect.

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14-day free trial, no credit card. Talk to a real person any time.

FAQ

Questions gyms and fitness centers ask

How can a gym get more Google reviews?

Ask every member regularly, not just once at sign-up. Spokk sends members a short feedback request after their visits, at most once in the waiting period you set, and invites every one of them to review you on Google with a draft written from their own feedback.

Will members get a text every time they check in?

No. You choose how long Spokk waits before asking the same member again, so someone training five days a week hears from you about once in that period.

Can I sell gym memberships with Spokk?

Yes. Create memberships with a monthly price, an optional annual price and the perks included. Your team adds the member, they pay by card, and they manage it in their own portal.

Can members rate trainers and classes?

Yes. Ask members to rate their class or coach on the feedback form, and you see each rating on the response and in your export.

How much does Spokk cost for a gym?

From $149 a month, billed monthly with no contract. Your price depends on the features you choose and how many members you see each month. Try it free for 14 days, no card needed.

Find out what members really think

Sign up free and put the check-in tablet on the front desk today.

Sign up freeBook a 15-minute call

14-day free trial. No credit card needed. 60-day money-back guarantee.