Spokk for law firms
Client feedback and Google reviews, handled the way the bar expects
When a matter closes, Spokk asks the client how it was handled, sends any concern to the responsible attorney, and invites every client to review your firm on Google. No incentives, no cherry-picking, and nothing confidential in the messages.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Daniel, thank you for choosing Hartley and Moss Law. We'd value your feedback on how we handled your matter: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Hartley and Moss Law handled my estate planning. They explained everything in plain English and always returned my calls the same day.
Feedback received
Hartley and Moss Law handled my estate planning. They explained everything in plain English and always returned my calls the same day.
How it works
What happens after every matter
People choosing a lawyer read reviews closely, and many satisfied clients never think to write one. Asking every client when their matter closes builds an honest, steady record.
- Step 1
When the matter closes
The matter goes into Spokk
Staff add the client in the staff portal when a matter closes, or your practice software or CRM sends closed matters through HubSpot, GoHighLevel, Zoho or our API.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every client gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Clients come back
Clients who were well looked after come back for the next legal need. Testimonials, with consent, show prospective clients what to expect.
When to ask a legal client
When the matter closes and the client has their outcome, not in the middle of a case. For long or difficult matters, a short email may suit better than a text, and every message goes by email when you have no mobile number.
The texts
Short, friendly texts your clients will actually open
Professional, short wording from your firm's name. Messages never mention the matter itself, so nothing confidential appears on a phone screen.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Clients with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Daniel, thank you for choosing Hartley and Moss Law. We'd value your feedback on how we handled your matter: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Daniel, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Daniel, know someone who'd love Hartley and Moss Law? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Hear how every client felt about the work
Clients rate communication, clarity and billing in a few taps, and can rate the attorney who handled their matter.
Questions you could ask
- How satisfied are you with how we handled your matter?
- How well did we keep you informed?
- Did we explain your options clearly?
- How clear were our bills?
- Would you recommend our firm?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Hartley and Moss Law
How was your visit?
Estate planning
Every answer reaches you straight away
The responsible attorney or managing partner gets an email the moment a client answers. A client who felt left in the dark hears from you directly, and still gets the same review invitation as everyone else.
New feedback for Hartley and Moss Law
To you and your managers
Carol P.
Good outcome, but I often had to chase for updates and did not always understand the bills.
Google reviews
Reviews that respect the rules of professional conduct
Spokk invites every client the same way, with a draft built from their own words that they edit and post themselves. Nothing is offered in return and nothing is written for them.
- Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a client has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Hartley and Moss Law
Hartley and Moss Law handled my estate planning. They explained everything in plain English and always returned my calls the same day.
They post it themselves, from their own Google account.
153
Google reviews was the median for personal injury lawyers in Google's local top three across the US.
Local Falcon, study of 50.4 million Google local results, Q4 2025
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Robert L.
Responsive, honest and they made a stressful process much easier.
Suggested reply
Thank you for taking the time to share this, Robert. We appreciate your kind words.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Replies must never reveal anything about a client or their matter, even to correct a negative review. Spokk suggests short, general replies, and you approve every one before it posts.
See it live
Try it the way your clients will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Reputation
Build the reputation that brings the next client
Legal work rarely repeats on a schedule, so your reputation does the selling. These help, within the rules.
Client testimonials
Collect written or video testimonials from clients who choose to give one, and show them on your website. Check your state's advertising rules on testimonials first.
About testimonialsAttorney ratings
Clients can rate the attorney or paralegal who handled their matter on the private form. You see each rating on the response and in your export.
About staff ratingsFollow-ups that run themselves
One sequence after each closed matter: the feedback request, one reminder and the review invitation, by text or email, without anyone remembering to send them.
About automationIn your dashboard
Every matter, every answer, in one place
See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting closed matters into Spokk
Add closed matters by hand to start, and connect your CRM when you are ready.
Staff portal
An assistant adds the client when the matter closes, in a few taps.
Your CRM
If your intake or practice software can reach HubSpot, GoHighLevel, Zoho or our API, closed matters flow in on their own. If not, tell us what you use.
Upload a list
Export the month's closed matters as a spreadsheet and upload them. Spokk contacts everyone at once.
Good to know for law firms
No rewards for reviews or referrals
ABA Model Rule 7.2(b), adopted in some form by most states, bars lawyers from giving anything of value for recommending their services, and bar opinions have applied it to incentives for online reviews. Spokk's review invitation offers nothing in return.
Confidentiality in every message
Texts and emails thank the client and link to a private form. They never mention the matter, and review replies should never confirm someone is a client.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the firm, however many attorneys and offices, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing review tools for law firms? See 7 options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions law firms ask
Can law firms ask clients for Google reviews?
Can I offer clients a reward for referrals?
What is the best client experience survey for a law firm?
How should a lawyer reply to a negative review?
How much does Spokk cost for a law firm?
Hear from every client when the matter closes
Sign up free and send your first feedback requests to this month's closed matters.
14-day free trial. No credit card needed. 60-day money-back guarantee.